Shipping

Shipping Information

We understand the importance of receiving your order promptly and strive to dispatch orders as quickly as possible. Orders placed before midday are typically sent the same day or the next business day. However, during high-volume periods or due to unforeseen circumstances, processing times may vary. In rare cases, we may contact you prior to dispatching your parcel to confirm necessary information. Once confirmed, your order will be on its way.

Postage & Tracking

Once your order has been shipped, you will receive an email with a tracking number. If you don’t see it in your inbox within two business days, please check your junk or spam folder. If you’re unable to locate your tracking email, contact us at [email protected], and we’ll assist you.

If you’re not home to receive your parcel, a delivery card will be left at your address with details on where to collect it.

If your parcel hasn’t arrived within 25 business days of shipping, please contact us, and we will investigate the issue.

Please Note:
Delivery times may be impacted by public holidays, weekends, your location, natural disasters, pandemics, customs delays or Australia Post investigations. We’ll do everything possible to ensure your parcel arrives promptly.

Security

To ensure the security of your order, we may verify payment information before dispatching your parcel. This step helps prevent unauthorised use of payment details. In cases of suspected fraudulent activity, we will report the matter to the authorities immediately.

Covid-19 Impacts

Due to Covid-19, there may be occasional delivery delays caused by closures, reduced staff or postal service disruptions. While we make every effort to minimise these delays, we reserve the right to extend delivery times during such circumstances.

Thank you for your understanding and patience.

Taxes & Duties

Shipping costs do not include taxes or duties, which may be charged by customs in the destination country. These charges are the responsibility of the customer and are typically based on the order value.

If you choose not to pay the taxes and duties and your order is returned to us, we will refund the order value minus shipping costs and any fees incurred. Please note that customs may delay parcels for security checks, which can extend delivery times.

Incorrect Information & Failure to Collect

Please ensure all shipping details are correct before placing your order, as changes cannot always be made after submission. For business addresses, include the business name. If you notice an error in your shipping details, email us immediately at [email protected], and we’ll do our best to assist.

Uncollected parcels or parcels returned due to incorrect information will not have shipping costs refunded. By placing your order, you confirm that all provided information is accurate.

Store Pickup

Free store pickup is available from our Carrum Downs store (1/35 Lathams Rd, Carrum Downs VIC 3201). Choose Local Pickup at checkout. Orders are ready for pickup in 2 business hours, and we will text you when your order is ready to collect. Order On Request (special order) items ship directly from our supplier and are not available for store pickup.

Special Orders & Large Items

Order On Request (special order) items are ordered from our supplier for you and usually arrive within 21–28 business days. We’ll confirm the expected timeframe after you place your order. Special order items ship within Australia only. Large items such as sex furniture have a flat $150 freight charge, and extra-large sex machines a flat $250 freight charge. Freight items are not eligible for free shipping or Express Shipping and ship within Australia only.