Returns, Refunds & Exchanges Policy

We want you to love what you buy from Sexy Boutique. This policy explains what happens if something goes wrong with your order, and how it works with your rights under the Australian Consumer Law.

• No change-of-mind returnsFor hygiene reasons we can't accept returns or exchanges of adult toys, lingerie or intimate products if you simply change your mind.
• Faulty, damaged or wrong item?We'll make it right with a repair, replacement or refund under the Australian Consumer Law.
• Tell us earlyPlease contact us as soon as you notice a problem, ideally within 14 days of delivery, with your order number and photos.
• Refunds within 14 daysApproved refunds are processed within 14 days, back to your original payment method.

Your rights under the Australian Consumer Law

Nothing in this policy limits those rights. This policy adds to them, and explains how we handle requests in practice.

Change of mind (hygiene policy)

Because of the intimate nature of our products, we keep strict hygiene standards so that every customer receives items that are new and unused. For this reason we do not offer returns, exchanges or refunds for change of mind on adult toys, lingerie or other intimate products, including if you choose the wrong size or colour.

Please check the product description, sizes and measurements before you order. If you are unsure, contact us or visit our Carrum Downs store and our team will help you choose.

Faulty, damaged or incorrect items

If a product is faulty, arrives damaged, or isn't what you ordered, here's what to do:

1. Contact us by email or phone with your order number and a short description of the problem.
2. Send photos of the item, and of the packaging if it was damaged in transit.
3. We'll assess your request and let you know the next step. If we need the item back, we'll explain how to return it.
4. We'll provide a remedy: a repair, replacement or refund, depending on the problem and your rights under the Australian Consumer Law.

If an item is missing from your order, please let us know as soon as possible so we can check and send it, or refund it.

What isn't covered

We can't offer a remedy under this policy where a problem was caused by:

• misuse, abnormal use or accidental damage after delivery;
• not following the product's care or usage instructions (for example, using an incompatible lubricant or submerging a product that isn't waterproof);
• normal wear and tear.

Proof of purchase

To process a request for a repair, replacement or refund we need proof of purchase, such as your order confirmation, tax invoice, receipt or a bank statement showing the transaction.

Refunds

Once your request is approved (and any returned item has been received and checked), we'll process your refund within 14 days. Refunds go back to the original payment method. If you paid with Afterpay, the refund is applied to your Afterpay account.

Stock availability and product information

Products may occasionally become unavailable. If an item you have paid for can't be supplied, we'll let you know and refund it in full. We work hard to describe products accurately, including dimensions and measurements, but minor variations can occur between batches.

Contact us and return address

Please contact us before sending anything back, so we can match the return to your order.

Frequently asked questions

Sexy Boutique is operated by Como Grande Pty Ltd ACN 676 785 961. Last updated: October 2026.